Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Will I receive the same product that I see in the photo?
Yes, however there may be slight differences (e.g. colour) between the product and the product picture due to the environment in which the product photoshoot took place.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email containing your purchase details. If you do not receive an email, contact our customer service.
Can I track my order?
Yes. Your order status is constantly updated in real time. To track your order, (…)
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet.
What should I do if I receive a faulty item?
At “company”, we make sure that all our items are in perfect condition so, in the rare event of receiving a faulty item, please refer to our Returns Guide here or contact our customer service.
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please refer to our Returns Guide here or contact our customer service.