Returns
If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us.
Please keep in mind, that the items you wish to return need to be sent to us 7 working days from the date you received your parcel.
How do I return an item?
In store: You may choose to return the item by taking it to our retail store in Tampin.
Home collection: If you prefer a home collection, we will send a courier to collect your package within (…) working days.
Please log in and follow the steps listed in (…). If you are not registered at domainname.my, please use the link sent to you with your order confirmation e-mail.
Items must be in their original condition and you will be required to present the corresponding receipt.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.
Click here to print an empty Return Form in case you lost the one in the parcel.
Do I have to pay anything to return my items?
Yes. You will have to pay for the postage cost of the returns.
Where can I find my receipt?
Please refer to the attachments in the notification e-mails you receive when your order has been sent, or in the “Orders” section in the “Account”.
Please remember that the receipt is necessary for returning or exchanging items.
How long do I have to return an item?
All returns must be made within 7 working days of receiving your parcel.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
What should I do if the refund amount is incorrect?
Kindly contact our customer service. We will solve this regrettable situation immediately.
“company” reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
